Help & FAQ

MyDish is a local delivery marketplace in Jos and surrounding areas in Plateau State. It connects three people: a customer who wants something delivered, a vendor who prepares or supplies it, and a rider who delivers it. You order in the app, the vendor gets it ready, and a rider brings it to you — with live updates along the way. Our aim is simple: reliable delivery, fair pay for the people doing the work, and no surprises.

MyDish currently operates in Jos and surrounding areas in Plateau State. If your delivery address falls outside our active zones, the app will let you know at checkout rather than accepting an order we can't fulfil. We're expanding, so an area we don't cover today may be covered soon.

Yes, and here's how we keep it that way. Payments are processed by Paystack, a regulated payment provider — MyDish never stores your full card details. Your personal data is protected and only used to run your deliveries. A few safety rules worth knowing: - MyDish will never ask for your password, PIN, full card number, or bank details over WhatsApp, phone, or email. Anyone who does is not us. - Never share your delivery code until you have actually received your order (customers), and never accept a code you weren't given (riders). - Keep your payout details private — even from anyone claiming to be MyDish staff. If something feels wrong, contact us on 09061375621 before acting.

First, check this Help page — most questions are answered here. If you still need us, reach MyDish support on WhatsApp at 09061375621. Tell us your order number (if it's about an order) and what happened, and we'll sort it out. We'd rather you reach out than stay stuck.

Two things. First, we build for trust: clear order tracking, a delivery-code handover so orders reach the right person, and honest pricing shown before you pay. Second, we treat the riders and vendors on the platform fairly — they're partners, not an afterthought — because a delivery service is only as good as the people who make it run.

When a customer orders from you, it appears on your dashboard in the app. Confirm it to let everyone know you're preparing it — this starts the clock for a rider to be assigned for pickup. Confirming promptly keeps deliveries fast and customers happy, which brings you more orders.

Your share of each order is paid to the payout account you set up and verify in the app. When active, your share is settled to your account within 24 hours of the order being completed. Payments are handled through Paystack, and your share goes directly to your verified account — no manual chasing.

You set your payout (bank) account once, and we verify it with your bank before saving, so your money always goes to a confirmed account. Because it controls where your earnings land, changing it later is protected by security steps (a code to your phone and a security question), so only you can redirect it. Keep your payout details and security answers private — MyDish will never ask you for them, and neither should anyone claiming to be us.

You can update your business details yourself in settings. Two things to know: - Your phone number is how you log in, so changing it needs a verification step. - Your base location can be changed when you have no order in progress — but not while an order is being prepared or delivered, because your location affects pickup and pricing for that order. Finish your current deliveries, then update it.

Your base location is where riders come to collect orders, and it's used to work out delivery distance and pricing. If it's inaccurate, riders go to the wrong place and customers get wrong prices — so keep it correct and up to date. This matters especially for home-based businesses: if you move, update your base location (between orders) so everything keeps working.

Your access code is how you get into your vendor portal — keep it private, like a password. Don't share it with anyone, including people claiming to be MyDish staff. If you think it's been exposed, contact 09061375621 right away.

Your share of an order is your item price; delivery is charged and handled separately. MyDish keeps a 12% commission on the item value to run the platform — you keep 88% of every order's item price. The delivery fee is never taken from your share; the customer pays it and it belongs to the delivery side. You'll always be able to see what you're due — MyDish believes in showing you the numbers, not hiding them.

If a customer raises an issue (wrong or missing item, quality), MyDish will look into it fairly, with your side heard. The best protection is accuracy at your end — double-check orders before handover. If you're contacted about a dispute, respond promptly with your account of what happened so we can resolve it quickly and fairly.

Confirm and prepare orders quickly, keep your accuracy high, keep your menu and availability current, and keep your base location accurate so you're matched to nearby customers. On MyDish, reliability is what earns repeat orders.