Help & FAQ

MyDish is a local delivery marketplace in Jos and surrounding areas in Plateau State. It connects three people: a customer who wants something delivered, a vendor who prepares or supplies it, and a rider who delivers it. You order in the app, the vendor gets it ready, and a rider brings it to you — with live updates along the way. Our aim is simple: reliable delivery, fair pay for the people doing the work, and no surprises.

MyDish currently operates in Jos and surrounding areas in Plateau State. If your delivery address falls outside our active zones, the app will let you know at checkout rather than accepting an order we can't fulfil. We're expanding, so an area we don't cover today may be covered soon.

Yes, and here's how we keep it that way. Payments are processed by Paystack, a regulated payment provider — MyDish never stores your full card details. Your personal data is protected and only used to run your deliveries. A few safety rules worth knowing: - MyDish will never ask for your password, PIN, full card number, or bank details over WhatsApp, phone, or email. Anyone who does is not us. - Never share your delivery code until you have actually received your order (customers), and never accept a code you weren't given (riders). - Keep your payout details private — even from anyone claiming to be MyDish staff. If something feels wrong, contact us on 09061375621 before acting.

First, check this Help page — most questions are answered here. If you still need us, reach MyDish support on WhatsApp at 09061375621. Tell us your order number (if it's about an order) and what happened, and we'll sort it out. We'd rather you reach out than stay stuck.

Two things. First, we build for trust: clear order tracking, a delivery-code handover so orders reach the right person, and honest pricing shown before you pay. Second, we treat the riders and vendors on the platform fairly — they're partners, not an afterthought — because a delivery service is only as good as the people who make it run.

Your delivery earnings are paid to the payout account you set up in the app. After a delivery is completed, your earnings are settled to that account shortly after your delivery is confirmed. You don't have to chase anyone — completed deliveries pay out automatically to your verified account.

You set your payout (bank) account once, in the app, and we verify it with your bank before saving it — so your money goes to a confirmed, correct account. Because this is where your earnings go, changing it later is protected by security steps (a code to your phone and a security question) to make sure only you can change it. Keep your payout details and security answers private — even from anyone claiming to be MyDish staff. MyDish will never ask you for them.

When a delivery is available near you, it appears in the app. Open it, review the pickup and drop-off, and accept it. Once you accept, the order is yours to deliver — so only accept what you can complete.

When you hand the order to the customer, they'll give you a short delivery code (sent to them by SMS). Enter that code in the app to mark the delivery complete. Never complete a delivery without the real code from the customer, and never enter a code the customer hasn't given you — the code is what proves the order reached the right person and protects both of you.

Don't complete the delivery without a valid code, and don't hand over the order if you can't confirm the customer. Contact 09061375621 with the order number and we'll help you resolve it — whether that's reaching the customer or advising on next steps. Protect yourself: the code exists so you're never blamed for a delivery that didn't reach the right person.

Your earnings on a delivery are based mainly on distance — the further the pickup-to-dropoff, the higher the fee. You'll be able to see what a delivery pays before you commit to it, so you're always deciding with the facts. From Friday 22 August 2026, MDL keeps a small service charge from each delivery fee. What you keep depends on your badge: - Apprentice, Active or Experienced — you keep 85% (charge 15%) - Certified — you keep 88% (charge 12%) - Elite — you keep 90% (charge 10%) The charge applies to the delivery fee only — never to the food value. The rate is fixed the moment you accept an order: whatever your badge is when you tap Accept is the rate for that delivery, even if your badge changes later. Your Earnings screen shows the exact figures for every delivery — the delivery fee, the service charge, and what you keep.

Payouts normally settle shortly after your delivery is confirmed. If it's taking longer, the most common reasons are a payout account that needs re-verifying or a bank-side delay. Check your payout account is still valid in the app, and if everything looks right but the money hasn't arrived, contact 09061375621 with the delivery details and we'll trace it.

Yes — most of your details are yours to update in the app's settings. Your phone number is special, because it's how you log in and how we reach you, so changing it needs a verification step to keep your account secure. Your payout account is also protected (see above).

Use the app to coordinate with the customer first. If you still can't locate them after reasonable effort, contact 09061375621 rather than abandoning or force-completing the order — we'll help you resolve it the right way so you're covered.