Help & FAQ
Answers to common questions. Still stuck? Contact support.
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Frequently asked questions
What is MyDish?
MyDish is a local delivery marketplace in Jos and surrounding areas in Plateau State. It connects three people: a customer who wants something delivered, a vendor who prepares or supplies it, and a rider who delivers it. You order in the app, the vendor gets it ready, and a rider brings it to you — with live updates along the way. Our aim is simple: reliable delivery, fair pay for the people doing the work, and no surprises.
Which areas does MyDish cover?
MyDish currently operates in Jos and surrounding areas in Plateau State. If your delivery address falls outside our active zones, the app will let you know at checkout rather than accepting an order we can't fulfil. We're expanding, so an area we don't cover today may be covered soon.
Is my money and information safe on MyDish?
Yes, and here's how we keep it that way. Payments are processed by Paystack, a regulated payment provider — MyDish never stores your full card details. Your personal data is protected and only used to run your deliveries. A few safety rules worth knowing: - MyDish will never ask for your password, PIN, full card number, or bank details over WhatsApp, phone, or email. Anyone who does is not us. - Never share your delivery code until you have actually received your order (customers), and never accept a code you weren't given (riders). - Keep your payout details private — even from anyone claiming to be MyDish staff. If something feels wrong, contact us on 09061375621 before acting.
How do I get help if something goes wrong?
First, check this Help page — most questions are answered here. If you still need us, reach MyDish support on WhatsApp at 09061375621. Tell us your order number (if it's about an order) and what happened, and we'll sort it out. We'd rather you reach out than stay stuck.
What makes MyDish different?
Two things. First, we build for trust: clear order tracking, a delivery-code handover so orders reach the right person, and honest pricing shown before you pay. Second, we treat the riders and vendors on the platform fairly — they're partners, not an afterthought — because a delivery service is only as good as the people who make it run.