Help & FAQ

MyDish is a local delivery marketplace in Jos and surrounding areas in Plateau State. It connects three people: a customer who wants something delivered, a vendor who prepares or supplies it, and a rider who delivers it. You order in the app, the vendor gets it ready, and a rider brings it to you — with live updates along the way. Our aim is simple: reliable delivery, fair pay for the people doing the work, and no surprises.

MyDish currently operates in Jos and surrounding areas in Plateau State. If your delivery address falls outside our active zones, the app will let you know at checkout rather than accepting an order we can't fulfil. We're expanding, so an area we don't cover today may be covered soon.

Yes, and here's how we keep it that way. Payments are processed by Paystack, a regulated payment provider — MyDish never stores your full card details. Your personal data is protected and only used to run your deliveries. A few safety rules worth knowing: - MyDish will never ask for your password, PIN, full card number, or bank details over WhatsApp, phone, or email. Anyone who does is not us. - Never share your delivery code until you have actually received your order (customers), and never accept a code you weren't given (riders). - Keep your payout details private — even from anyone claiming to be MyDish staff. If something feels wrong, contact us on 09061375621 before acting.

First, check this Help page — most questions are answered here. If you still need us, reach MyDish support on WhatsApp at 09061375621. Tell us your order number (if it's about an order) and what happened, and we'll sort it out. We'd rather you reach out than stay stuck.

Two things. First, we build for trust: clear order tracking, a delivery-code handover so orders reach the right person, and honest pricing shown before you pay. Second, we treat the riders and vendors on the platform fairly — they're partners, not an afterthought — because a delivery service is only as good as the people who make it run.

Open the app, choose a vendor, add what you want to your cart, and check out. You'll see the item cost and the delivery fee clearly before you pay — no hidden charges. Once you pay (securely via Paystack), your order goes to the vendor to prepare, and we assign a rider to deliver it.

After you order, the app shows you the stage your order is at — from the vendor accepting and preparing it, to a rider picking it up, to it being on the way to you. You'll be able to see progress in the app. If an order seems stuck for much longer than expected, don't worry — reach out on 09061375621 with your order number and we'll check what's happening.

When your order is on the way, you'll receive a short delivery code by SMS. The rider must enter this code to complete the delivery. It's a simple safeguard: it proves the order reached you and not the wrong person. Only give your code to the rider once they've handed you your order — never before, and never to anyone who asks for it over the phone. The code is your proof of delivery, so guard it like one.

The code is sent by SMS to the phone number on your account, so first check that number is correct and that you have signal. If it still hasn't arrived by the time the rider reaches you, contact 09061375621 with your order number and we'll help complete the delivery safely. Don't feel pressured to hand over the order detail or any payment to "make up" for a missing code — reach us instead.

It depends on two things: how long the vendor needs to prepare your order, and how far you are from them. Because MyDish is local, distances are usually short — but a busy vendor or a far address will take a little longer. The app gives you the best estimate we can, and you can always track the stages as it moves.

You pay in the app at checkout, securely through Paystack. You'll see the full amount — item cost plus delivery fee — before you confirm. MyDish doesn't take cash at the door, and a rider should never ask you for extra payment on delivery. If one does, don't pay it, and report it to 09061375621.

Give it a little time first — vendors sometimes need longer during busy periods, and the app will keep updating the status. If it's well past the estimate or the order seems stuck, message 09061375621 with your order number. We can see what's happening on our side and step in.

We're sorry — this is the thing we work hardest to prevent. Contact 09061375621 with your order number and tell us exactly what was wrong or missing. Where possible, a photo helps us resolve it faster. We take order accuracy seriously and will make it right.

You can update your details yourself in the app's settings — no need to contact anyone. One thing to note: you can't change the delivery address of an order that's already being processed, because the rider may already be on the way. Change it before you order, or for future orders.

Once a rider is assigned and on the way, the app gives you a way to reach them for delivery-related coordination (for example, finding your gate). Please keep contact to the delivery itself, and remember: never share your delivery code with the rider until they've handed you your order.

If you need to cancel, do it as early as possible — before the vendor has started preparing — by contacting 09061375621 with your order number. Once a vendor has begun preparing or a rider has collected the order, cancellation may not be possible because the work and cost have already happened. We'll always tell you honestly what's possible at the point you ask.